Refund policy
Return & Refund Policy
At Loopy Paws, we strive to provide high-quality pet treats and products. Due to the nature of our items, we have the following return and refund policy in place:
1. Returns & Exchanges
- For hygiene and food safety reasons, we do not accept returns or exchanges on pet treats or consumable products.
- If you receive a damaged, defective, or incorrect item, please contact us within 2 days of receiving your order with photos, and we will gladly assist you.
2. Order Cancellations & Refunds
- If you wish to cancel your order before it has been processed, please contact us as soon as possible.
- Orders canceled due to test transactions, mistakes, or change of mind will be subject to a 3% transaction fee to cover payment processing costs.
- If the order has already been shipped, it is not eligible for cancellation, but you may refer to our return policy.
- Refunds (if applicable) will be processed within 5 business days.
3. Lost or Delayed Shipments
- Once an order has been shipped, we are not responsible for delays caused by the carrier.
- If your package is lost, please reach out to the shipping carrier with your tracking number. If you need further assistance, feel free to contact us.
We appreciate your understanding and support. If you have any questions, please contact us at info@loopypaws.com.